Effective as of August 1, 2024

Welcome to Bark to Roots. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or purchase our products.

The Information We Collect
 

Personal Information

When you make a purchase or register on our website, we collect the following personal information:

• Name​

• Shipping address

• Email address

• Phone number

• Payment information

• Text messages

Non-Personal Information

We may also collect non-personal information about your visit to our website, including:

 

• Browser type

• IP address

• Pages visited

• Time spent on our website

• Referral sources

 

How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders

• To communicate with you about your orders and our products

• To improve our website and customer service

• To send you promotional materials and updates (you can opt-out at any time)

• To comply with legal obligations

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Third-Party Fulfillment Services
We use third-party fulfillment services to process and ship your orders. These third parties are trusted partners who are contractually obligated to handle your information securely and use it only for the purpose of fulfilling your order.

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​Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

 

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential.

• Legal Requirements: We may disclose your information if required by law or in response to legal requests.

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Security
We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Cookies
Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features may be disabled that make your site experience more efficient.

Your Rights
You have the right to:

Access the personal information we hold about you

• Request the correction of inaccurate information

• Request the deletion of your personal information

• Opt-out of receiving marketing communications

To exercise these rights, please contact us by email.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

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Privacy Policy Addendum for California Residents and Other State Residents

 

California (CCPA) and Virginia Residents (VCDPA)

Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

 

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell. We have collected, subject to certain exceptions.

• Right to Delete: You have the right to request the deletion of your personal information that do not sell personal information.

• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.

• Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for exercising your CCPA rights.

Your Rights Under the Virginia Consumer Data Protection Act (VCDPA)

If you are a resident of Virginia, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA):

• Right to Access: You have the right to confirm whether or not we are processing you personal data and to access such data.

• Right to Correct: You have the right to request the correction of inaccurate personal data.

• Right to Delete: You have the right to request the deletion of your personal data.

• Right to Data Portability**: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.

• Right to Opt-Out: You have the right to opt-out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

You may also designate an authorized agent to make a request on your behalf. To verify your identity or the identity of your authorized agent, we may request certain information from you.

Categories of Personal Information We Collect ​ ​Under the CCPA, the personal information we collect
includes:

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• Identifiers, including your name, user ID, IP address, email address, shipping address, billing address, and phone number.

- Sources of information: We collect this information directly from you, except with respect to your IP address, which we automatically collect from your device through our use of cookies and similar technologies.
- Uses of information: We use this information to: provide, maintain, and improve our Website and Services; deliver products to you; respond to customer inquiries; manage your online account; personalize your online experience; troubleshoot issues with the operation of our Website and Services; and process and deliver promotional offers.
- Sharing of information: We share this information with service providers who help us to: provide, maintain, and improve our Services; deliver products to you; respond to customer inquiries; manage your online account; personalize your online experience; troubleshoot issues with the operation of our Website and Services; and process and deliver promotional offers.

 

• Commercial information like information about your purchase history and about the transaction itself, including your debit or credit card number and similar payment card or transactional information.

- Sources of information: Our third-party payment vendors collect payment card information and information to process each transaction. We collect directly from you information about your purchase history..
- Uses of information: We use this information to process your transactions and deliver our products to you..
- Sharing of information: We share payment card information with service providers who help us to process your transactions and deliver products to you.

 

• Internet or other electronic network activity information like the information derived from our use of cookies and similar technologies – including your web browser, pages viewed, time spent on pages, links clicked, and conversion information..

- Sources of information: We collect this information directly from you and from cookies and similar technologies that automatically collect this information from your device.

- Uses of information: We use this information to provide, maintain, and improve our Website and Services; deliver products to you; respond to customer inquiries; manage your online account; personalize your online experience; troubleshoot issues with the operation of our Website and Services; and process and deliver promotional offers.

- Sharing of information: We share this information with service providers who help us to: provide, maintain, and improve our Services; deliver products to you; respond to customer inquiries; manage your online account; personalize your online experience; troubleshoot issues with the operation of our Website and Services; and process and deliver promotional offers. And we will share this information with our advertising partners, which may inform which individuals they help other companies to target with third-party advertising.

 

• Inferences derived from personal information about your product preferences.

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- Sources of information: We derive this information from your purchase history.

- Uses of information: We use this information to provide, maintain, and improve ou Website and Services; deliver products to you; respond to customer inquiries; manage your online account; personalize your online experience; troubleshoot issues with the operation of our Website and Services; and process and deliver promotional offers.

How We Use and Share Your Personal Information

We use and share your personal information as described in our general Privacy Policy. We do not sell your personal information to third parties.

We will respond to your request within 45 days of receipt. If we need more time, we will inform you of the reason and extension period in writing.

Nevada Residents (NRS 603A)

Your Rights Under Nevada Revised Statutes (NRS 603A)
If you are a resident of Nevada, you have the right to request that we do not sell your personal information. We do not sell personal information.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at mc@barktoroots.com